City Office Counters for Residence Card and Special Permanent Resident Certificate Holders in Shinjuku City
In Shinjuku City, foreign residents holding a Residence Card (在留カード) or Special Permanent Resident Certificate (特別永住者証明書) do procedures such as address notifications and certificates at the City Office. The Family Registry and Resident Division (戸籍住民課) handles these procedures.
やさしい日本語
- 新宿区で在留カードや特別永住者証明書を持っている外国人の人の手続き（住所の届出、証明書など）は、戸籍住民課が担当しています。
Who it is for
Foreign residents registered in Shinjuku City holding a Residence Card or Special Permanent Resident Certificate.
- People who are moving in from overseas, or who have become mid- to long-term residents in Japan.
やさしい日本語
- 新宿区に住んでいて、在留カードや特別永住者証明書を持っている外国人の人。
- 外国から引っ越してきた人や、中長期在留者になった人。
What to do
| Main Counter | Resident Records Subsection, Family Registry and Resident Division (戸籍住民課 住民記録係), Shinjuku City Office Main Building 1F, Window 7 (Address: 1-4-1 Kabukicho, Shinjuku-ku). Phone: 03-5273-3601. |
|---|---|
| Opening Hours | Monday through Friday: 8:30 a.m.–5:00 p.m. Tuesdays extended until 7:00 p.m. 4th Sunday of each month: 9:00 a.m.–5:00 p.m. (Main Building only). Closed on weekends (except the 4th Sunday at the Main Building), national holidays, and the year-end/New Year period. |
| Branch Offices | Shinjuku City Special Branch Offices (特別出張所) accept address-change notifications and Certificate of Residence (juminhyo) copies. For moving in from overseas or becoming a mid- to long-term resident, the city asks you to use the Resident Records Subsection at the Main Building. Special Permanent Resident Certificate renewals and reissues are handled only at the Main Building. Please check the opening hours before you go. |
| When to Notify | Moving in from overseas: within 14 days of moving in. Becoming a mid- to long-term resident: within 14 days. Ask the counter about moving within Japan and My Number Card procedures. |
| What to Bring | - Residence Card (or Special Permanent Resident Certificate) - Passport with the "Residence Card to be issued later" stamp (only if the card was not issued at the airport) - Document proving your relationship to the head of household, with a Japanese translation that names the translator (original document) |
やさしい日本語
- <b>どこへ</b>：新宿区役所本庁舎1階 戸籍住民課住民記録係 7番窓口（住所：新宿区歌舞伎町1-4-1、電話：03-5273-3601）。
- <b>特別出張所</b>：住所の届出と住民票の写しができます。外国から引っ越してきたときや中長期在留者になったときは、本庁舎の住民記録係に行ってください。特別永住者証明書の更新と再交付は本庁舎だけです。行く前に受付時間を確かめてください。
- <b>受付時間</b>：平日 8:30〜17:00。火曜日は19:00まで。毎月第4日曜日は9:00〜17:00（本庁舎のみ）。土曜日・祝日・年末年始は休みです。
- <b>いつまでに</b>：外国から引っ越してきたときは、引っ越した日から14日以内に出します。中長期在留者になったときも、14日以内です。マイナンバーカードの手続きは、窓口で聞いてください。
- <b>持ち物</b>：在留カード。空港でカードをもらわなかった人は、パスポート。世帯主との関係を証明する書類と日本語訳。
Phrases to show at the counter
Show this card at the counter, or read it aloud.
在留カードの住所を変更したいです。
I would like to update the address on my Residence Card.
マイナンバーカードの手続きをしたいです。
I need to do a procedure for my My Number Card.
住民票の写しを1通ください。
Could I have one copy of my Certificate of Residence (juminhyo), please?
番号札はどこで取りますか？
Where can I get a numbered waiting ticket?
Japanese words at the counter
| Japanese | Reading | Meaning |
|---|---|---|
| 戸籍住民課 | こせきじゅうみんか | Family Registry and Resident Division |
| 住民票 | じゅうみんひょう | Certificate of Residence (juminhyo) |
| 在留カード | ざいりゅうかーど | Residence Card |
| マイナンバーカード | まいなんばーかーど | My Number Card |
| 特別出張所 | とくべつしゅっちょうじょ | Special Branch Office |
Source
Shinjuku City, "Notifications for Foreign Residents" (外国人住民の届け出) (updated December 22, 2025) / "Guide to Special Branch Offices" (特別出張所のご案内) (updated February 17, 2026) / "Notification of Moving In from Overseas" (国外からの転入届) (updated September 10, 2021) / "Special Permanent Resident Certificate Renewal and Reissue" (特別永住者証明書の更新・再交付) (updated May 14, 2021). Last checked: 2026-10-29.
Official page (Japanese): https://www.city.shinjuku.lg.jp/shinsei/shinsei_00083.html