Practice real Japanese for Customer Support — 10 lessons × 110 sentences with native audio, romaji, English translations and culture notes.
Sample conversation: Customer Support in Japanese
A free preview of Lesson 1 — Japanese, romaji and English for every line. 10 lessons (110 sentences) with native audio inside.
The agent greets you. Say you need help.
お電話ありがとうございます。どのようなご用件でしょうか。
Odenwa arigatō gozaimasu. Dono yōna goyōken deshō ka.
Hello, thank you for calling. How can I help you?
The agent asks about the problem. Say what is wrong.
どのような問題でしょうか。
Dono yōna mondai deshō ka.
What seems to be the problem?
The agent asks which product. Name it.
どちらの製品、またはご注文についてでしょうか。
Dochira no seihin, mata wa gochūmon ni tsuite deshō ka.
Which product or order is it?
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Customer Support in Japanese — FAQ
What do you say for customer support in Japanese?
Japanese Talk's Customer Support (カスタマーサポート) scene walks you through it line by line. For example, you'll learn: お電話ありがとうございます。どのようなご用件でしょうか。 (Odenwa arigatō gozaimasu. Dono yōna goyōken deshō ka.) — "Hello, thank you for calling. How can I help you?"; どのような問題でしょうか。 (Dono yōna mondai deshō ka.) — "What seems to be the problem?"; どちらの製品、またはご注文についてでしょうか。 (Dochira no seihin, mata wa gochūmon ni tsuite deshō ka.) — "Which product or order is it?". Every line comes with romaji, an English translation and native audio.
Which Japanese phrases will I learn in the customer support scene?
Key phrases include お電話ありがとうございます。どのようなご用件でしょうか。 (Odenwa arigatō gozaimasu. Dono yōna goyōken deshō ka.) — "Hello, thank you for calling. How can I help you?". The full scene is 10 lessons of 110 sentences covering the whole situation from start to finish.
Is the customer support scene free?
Lesson 1 is free with a free account (no credit card), and the Greeting scene is completely free with no sign-up. Full Access (US$5/month) opens all 10 lessons of every scene.